CVE-2026-48189CWE-200

Bypass DedicatedAgentToCustomerGroups Setting

Medium · published June 1, 2026

CVSS v3.1
5.7
EPSS
0%
Percentile
26.4
In the wild
Unconfirmed
What it is

An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected.

This issue affects OTRS:

* 7.0.X

* 8.0.X

* 2023.X

* 2024.X

* 2025.X

* 2026.X before 2026.4.X

The record
Technical detail
CVSS v3.1
5.7 · MEDIUM
Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
CVSS v4.0
Not supplied
EPSS
0.00341 · 26.4th percentile
Weakness
CWE-200 · Exposure of Sensitive Information to an Unauthorized Actor
Published
2026-06-01T03:33Z
EPSS history
Timeline
  • 01 JUN 03:33Z
    Bypass DedicatedAgentToCustomerGroups Setting
    cvelistv5