CVE-2026-4654CWE-639

Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter

Medium · published April 8, 2026

CVSS v3.1
5.3
EPSS
0%
Percentile
37.0
In the wild
Unconfirmed
What it is

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

The record
Technical detail
CVSS v3.1
5.3 · MEDIUM
Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
CVSS v4.0
Not supplied
EPSS
0.00437 · 37.0th percentile
Weakness
CWE-639 · Authorization Bypass Through User-Controlled Key
Published
2026-04-08T07:43Z
EPSS history
Timeline
  • 08 APR 07:43Z
    Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter
    cvelistv5