CVE-2026-32752CWE-284

FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages

published March 19, 2026

CVSS v3.1
0.0
EPSS
0%
Percentile
38.3
In the wild
Unconfirmed
What it is

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

The record
Technical detail
CVSS v3.1
0.0 · NONE
Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N
CVSS v4.0
Not supplied
EPSS
0.00452 · 38.3th percentile
Weakness
CWE-284 · Improper Access Control
Published
2026-03-19T21:21Z
EPSS history
Timeline
  • 19 MAR 21:21Z
    FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
    cvelistv5