CVE-2025-13534CWE-269privilege-escalation

CVE-2025-13534

Medium · published December 2, 2025

CVSS v3.1
6.3
EPSS
0%
Percentile
18.3
In the wild
Unconfirmed
What it is

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

The record
Technical detail
CVSS v3.1
6.3 · MEDIUM
Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
CVSS v4.0
Not supplied
EPSS
0.00271 · 18.3th percentile
Weakness
CWE-269 · Improper Privilege Management
Published
2025-12-02T14:15Z
Affected products (1)
ProductVersionsFixed in
elula/wsdesk< 3.3.33.3.3
References (4)
https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9 · [email protected]https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9 · [email protected]https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121 · [email protected]https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve · [email protected]
EPSS history
Timeline
  • 02 DEC 08:24Z
    ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
    cvelistv5