CVE-2024-57726KEV · OVERDUE

SimpleHelp Missing Authorization Vulnerability

Critical · published January 15, 2025

Patch now

Confirmed exploited, and the score agrees

CVSS calls it critical at 9.9. It is confirmed in active exploitation. It sits in the 99.3th percentile for exploit probability.

168
days past CISA
deadline
CVSS v3.1
9.9
EPSS
66%
Percentile
99.3
In the wild
Confirmed
What it is

🔥 Low-privileged techs can craft API keys that unlock the admin suite like a kid finding a spare key under the doormat! Imagine a janitor who discovers a master key that opens not just their supply closet but every room in the building — that’s what this vulnerability allows with API keys. With these keys in hand, they can access sensitive areas they shouldn't be able to touch! An attacker could escalate their permissions from a low-privileged technician to a server admin, gaining the power to manipulate data, change configurations, or even shut down the entire system. This could lead to total control over your infrastructure and devastating incidents like data breaches or service outages. A recipe for chaos!

Put simply

Imagine a janitor who discovers a master key that opens not just their supply closet but every room in the building — that’s what this vulnerability allows with API keys. With these keys in hand, they can access sensitive areas they shouldn't be able to touch! This vulnerability in SimpleHelp versions v5.5.7 and earlier allows technicians to generate API keys with excessive privileges, granting them unauthorized access to administrative functions of the server.

What to do

An attacker could escalate their permissions from a low-privileged technician to a server admin, gaining the power to manipulate data, change configurations, or even shut down the entire system. This could lead to total control over your infrastructure and devastating incidents like data breaches or service outages. A recipe for chaos! Immediately update SimpleHelp to version 5.5.8 or later to close this critical gap. Audit your existing API keys and permissions to ensure that no low-privileged technicians have admin access. Revoking unnecessary privileges can help mitigate risks. You've got this! With a quick patch and careful review, you can seal this vulnerability tight! 🛡️

The record
Technical detail
CVSS v3.1
9.9 · CRITICAL
Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
CVSS v4.0
Not supplied
EPSS
0.66414 · 99.3th percentile
Published
2025-01-15T00:00Z
KEV added
2026-04-24 · due 2026-05-08
EPSS history
Timeline
  • 24 APR 00:00Z
    Added to CISA KEV — remediate by May 8
    kev
  • 15 JAN 00:00Z
    SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions
    cvelistv5