CVE-2020-2500CWE-284CWE-321CWE-798

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service

Critical · published July 1, 2020

CVSS v3.1
9.8
EPSS
1%
Percentile
54.3
In the wild
Unconfirmed
What it is

🚨 One simple misstep allows attackers to grab control of the QNAP Kayako service! 🚀 This improper access control flaw in Helpdesk leaves sensitive data exposed like a VIP lounge without a bouncer! Think of the Helpdesk like a fancy restaurant where a waiter accidentally leaves the back door wide open. Anyone could slip in, access the kitchen, and even swipe the secret recipes! 🍽️ An attacker could waltz right in and snatch sensitive data from the QNAP Kayako server like it's their favorite dish. This could lead to unauthorized access, data leaks, and potentially devastating consequences for your organization.

Put simply

Think of the Helpdesk like a fancy restaurant where a waiter accidentally leaves the back door wide open. Anyone could slip in, access the kitchen, and even swipe the secret recipes! 🍽️ This vulnerability arises from improper access controls within Helpdesk, allowing unauthorized users to exploit API keys and gain access to sensitive data on the QNAP Kayako service.

What to do

An attacker could waltz right in and snatch sensitive data from the QNAP Kayako server like it's their favorite dish. This could lead to unauthorized access, data leaks, and potentially devastating consequences for your organization. To mitigate this risk, update to Helpdesk version 3.0.1 or later immediately. Be sure to replace any compromised API keys and review your access controls to prevent unauthorized access in the future. You've got this! Act now, and you'll fortify your defenses in no time! 🛡️

The record
Technical detail
CVSS v3.1
9.8 · CRITICAL
Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
CVSS v4.0
Not supplied
EPSS
0.00745 · 54.3th percentile
Weaknesses
CWE-284 · Improper Access Control; CWE-321 · Use of Hard-coded Cryptographic Key; CWE-798 · Use of Hard-coded Credentials
Published
2020-07-01T15:53Z
EPSS history
Timeline
  • 01 JUL 15:53Z
    This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service
    cvelistv5