CVE-2020-1767

Possible to send drafted messages as wrong agent

Low · published January 10, 2020

CVSS v3.1
3.5
EPSS
1%
Percentile
68.0
In the wild
Unconfirmed
What it is

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

The record
Technical detail
CVSS v3.1
3.5 · LOW
Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
CVSS v4.0
Not supplied
EPSS
0.01203 · 68.0th percentile
Published
2020-01-10T15:09Z
EPSS history
Timeline
  • 10 JAN 15:09Z
    Possible to send drafted messages as wrong agent
    cvelistv5